Zoomoni’s Shipping & Order Terms

  • Estimated Making Time:
    As all our products are ‘Made-To-Order’, we begin making your item after you place your order.
    It normally takes us 1-8 business days to complete making your items for you. It can take a few additional days if we experience a high volume of orders or during sale events. To maintain the quality of our handcrafted items, we make all our items by ourselves with our in-house designers, and do not rely on outsourcing of any sort.
    Thank you for your patience and we will make sure to complete your items with the care it deserves! Please note that the Making Time is not included in the Shipping Time, described below.

    Important Announcement:
    Due to the delays with the Standard Shipping option, we now only offer the Expedited Shipping option for some countries!
    * You can simply check your country’s shipping options on your ‘Cart’ or ‘Check Out’ page.
  • Estimated Shipping Time(Standard Shipping Option): We ship using EMS from South Korea.
    • To USA: 1-4 weeks
    • To Canada: 1-4 weeks
    • To Australia: 1-5 weeks
    • To Europe: 1-4 weeks
    • To South East Asia: 1-3 weeks
    • To Africa: Approx. 2-7 business days (Only Expedited Shipping Option Available)
    • To South America: 2-7 business days (Only Expedited Shipping Option Available)

  • Estimated Shipping Time (Expedited Shipping Option):
    We ship most of our Expedited Shipping packages with FedEx International Connect Plus, which normally arrive within 1-6 business days after shipment.
  • Tracking Information:
    You will be notified via email when your organizer has been completed and shipped out! Please check your email (the email address you used to sign up for Zoomoni account OR the email address you entered when placing your order), and you can click the tracking information in your email to track your package!

  • Custom & Taxes:
    – Please note that we are not responsible for any import tax or custom fees. It is up to each country’s custom office to decide on possible duties & taxes.
    – Also, we are not responsible for delayed/lost/damaged packages during delivery. To avoid any loss/mis-delivery, please make sure to enter the correct shipping address when you place your order.

  • Custom Orders:
    – Please note that with the nature of the custom-made organizer products, custom-made organizers can’t be returned. The custom-orders are individually custom-crafted according to your specifications. 
  • Order Change/Cancellation & Refund and Return Policy
    – You can change/cancel your order within 12 hours of placing your order. To do so, simply send us a message on our website (click here) or email us at: [email protected]. Please note that we are not able to accommodate order change/cancellation after this time window.
    – We will gladly take returns. Please contact us via email ([email protected]) to request a return within 7 days of receiving your items.
    – The returned item must be in the original state and packaging that you received your items.
    – Please note that shipping fees are non-refundable and you will pay for return shipping.
    – 3-7 days after inspecting your returned items, we will issue your refund via your original source of payment .

 

Is your bag not in our list of organizers? We can custom-make your organizer for your bag! To get started, email us at [email protected]